Frequently Asked Questions

Fair question — worth asking about any company you haven't heard of. Two things you can check for yourself rather than take our word for: a 12-month completion guarantee (full refund if your book isn't printed within 12 months of purchase), and every recording is stored on secure infrastructure with a ten-year guarantee, so the QR codes in your book keep working even in the unlikely event this company doesn't. We're a young UK company — we're not going to claim a track record we don't have yet. If you'd rather talk it through with a person before sending anything, email us and you'll get a real reply, not a script.

You choose an edition and tell us whose story it is. They respond to fourteen chapters of questions at their own pace, over two to four weeks — by speaking, by typing, or by handing over recordings they already have. We shape everything into a narrative. You and they approve every chapter before anything is printed. Then it arrives, hardback, with a QR code on each page that plays their actual voice.

No. They use a secure link we send them — no app, no password to remember, no account setup.

That's fine — voice, typing, and uploading existing recordings are all treated as equally valid ways to answer. Most people mix all three across the fourteen chapters.

Yes — and this is genuinely unusual in this category. Old voicemails, a birthday video on someone's phone, a cassette tape, a voice note from years ago: send us what exists and we build the book around it, alongside anything new they record.

We can still build their book, entirely from what the family already has of them. See our Memorial editions for how this works.

Every chapter has a small QR code printed on the page. Scan it with any phone camera and it plays the original recording of that story — their real voice, not a summary of it. The codes point to secure, permanent storage that we guarantee for at least ten years, so they keep working long after the book is printed — you're never relying on a personal device, an old phone, or a backup that might not survive.

Memory includes 1 copy, Heritage includes 3, Legacy includes 5. Each is designed around a typical family size — Heritage and Legacy exist specifically so siblings don't have to share or photocopy one original.

Yes. You and the storyteller approve every chapter as it's written, then receive a full PDF proof of the finished book for a final check before anything goes to the printer.

Standard timeline is two to four weeks from when the storyteller starts, depending on their pace. Express delivery (+£15) cuts print and shipping to around a week once the book is finalised. Memorial editions are fast-tracked by default, since they're often tied to a funeral or memorial date.

We guarantee your book will be printed within 12 months of purchase, or you get a full refund — no admin, no argument.

Everything is printed and shipped within the UK.

No. You pay once. There's no renewal, no annual charge, and no ongoing relationship required after your book arrives — unlike some competitors in this category who bill yearly.

An optional add-on (£59) that generates a full narration of the finished book in the storyteller's own voice, built from their recordings, delivered as an audio file you can keep and share. It's separate from the QR codes, which are included on every edition and always play their real, unedited recordings as-is.

We're exploring giving Voicever buyers the option of a second QR code on each chapter page — one for the original recording (as always, free), one for the narrated version — so both are available directly from the printed book, not just as a separate download. If that's something you'd want, let us know when you order; it helps us decide whether to build it.

They're used only to build your book. Audio and video are stored securely on Cloudflare R2 (EU-based infrastructure) so the QR codes in your printed book keep working — we keep them for at least ten years.

That's the plan for every order — everything you sent us, so you're never solely dependent on our storage. Right now that happens by request rather than an automatic download link: email us once your book is finished and we'll send everything over. Memorial Premium is the only edition that includes a physical copy (a USB drive) in the box as standard — sending a USB with every order isn't something we can do at these prices, so for every other edition it's a digital handover.

Only the small team producing your book. We don't sell your data, and we don't use your recordings to train AI models beyond generating the book and (if you order it) the Voicever narration you've paid for. Your printer only ever receives the finished print files — not your original recordings.

Yes — contact us any time and we'll delete what you ask us to. One honest trade-off: deleting the audio behind a QR code will stop that code working in books already printed, so we'll always confirm with you before deleting anything a QR code depends on.

We rely on the ordering family member's word that they have the right to use the recordings and photos they send us. If you have any doubt about who else in the family should be consulted, we'd always encourage having that conversation before you start.